FAQ
Below you will find answers to the most frequently asked questions about KeyPit Official, our products, and your shopping experience. If you need additional assistance, our team is always available to help.
What is KeyPit Official?
KeyPit Official is a brand dedicated to premium key holder products featuring an integrated mirror with infinite light reflection effects. Our products are designed to display miniature toy cars inside the key holder, combining design, functionality, and automotive-inspired aesthetics. We also sell collectible miniature cars separately.
How does the light and mirror effect work?
Our key holders include an internal LED lighting system paired with a mirrored surface. When you place your keys on the support, the light automatically activates, creating an infinite reflection effect inside the mirror compartment.
Do the products come with miniature cars included?
This depends on the product description. Some key holders may include a miniature car, while others are sold separately. Please carefully review the product page details before completing your purchase.
What power source does the light use?
The LED light system is powered according to the specifications listed on each product page. Detailed usage and care instructions are provided with your order.
How long does order processing take?
Orders are typically processed within one (1) to three (3) business days after payment confirmation, excluding pre-order items. Pre-order timelines are clearly stated on the product page.
How long does shipping take?
Estimated delivery time ranges from four (4) to twelve (12) business days after shipment, depending on your location, local carrier, and customs processing.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your delivery status.
Do you ship internationally?
Yes, KeyPit Official ships to many countries worldwide. Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you. Email our Orders Team at orders@keypitofficial.com and include your order number and clear photos of the issue.
Can I return or exchange a product?
Yes, eligible items may be returned in accordance with our Refund Policy. Products must be unused, in original condition, and returned within the specified return window. Please contact contact@keypitofficial.com for guidance before sending any item back.
How long do refunds take to process?
Once your return is received and approved, refunds are issued to the original payment method within ten (10) business days. Processing times may vary depending on your bank or payment provider.
Can I change or cancel my order after placing it?
Once an order has been processed, changes or cancellations may not be possible. If you need assistance, contact us immediately at orders@keypitofficial.com, and we will do our best to help.
How can I contact KeyPit Official?
You can reach our team through the following email addresses:
Customer Support: contact@keypitofficial.com
Orders & Shipping: orders@keypitofficial.com
General & Business Inquiries: team@keypitofficial.com